SAS Live Web Connecting with Zoom Guide

This guide will help you if you are having issues accessing your Zoom meeting for your Live Web class.

Testing Environment

Please ensure you have activated your course from the instruction email that was sent a few days prior to class. Please click here to see that document if you haven’t.

Please test your access to Zoom prior to the first day of class using this link that is in your instruction email as well.

Click on Join and you can test your audio, camera, and microphone as well the connectivity to a Zoom meeting.

Doing this prior to the first day will help resolving any issues before that may occur.

After joining with computer audio and if all tests are successful, you should see the message below.

· Click on End Test.

Day of Class

· On the day of class refer to your instruction email under the heading of ACCESSING YOUR CLASSROOM AND LAB.

· Click on “Go to your course”.

Joining Class

· If you previously activated the course, then you click on “My Training” in the upper-right.

· Click on your course.

· Scroll down pass video and if it prior to the start date, you will only the test options available, in orange.

· On the morning of the first day, the tests are replaced with the actual links, and they turn blue.

· Click on “LAUNCH CLASSROOM” to enter the class. The instructor is typically in the meeting 30 minutes prior to the start time.

Recommendations and Troubleshooting

· If you are connected to a VPN, we do recommend disconnecting from that if possible or to use a personal device.

· We recommend Google Chrome or MS Edge as your browsers.

· We recommend computer audio.

· Please test prior to class.

· If you are new to Zoom or LW classes, here is a short video to help prepare. The instructor may show this on the first day of class.

· If you still require help, you can reach out to our technical support representative if you have joined your meeting or by sending an email to trainingtechsupport@sas.com.